Shipping policy

U.K. orders are estimated to be shipped in 3-5 working days and to arrive within 3-7 working days from the date of purchase. This may be subject to delays during bank holidays.

International orders are shipped within 3-5 working days and can take 1-2 weeks to arrive from the date of purchase. However, please note that customs delays are common and it is not unusual for your item(s) to take longer to arrive. Such delays are unfortunately beyond our control. Please utilise your tracking number to monitor your order. 

In the case that you do not track your order and it is returned to us, you do not claim your parcel or you provide us with an incorrect or incomplete shipping address resulting in your order being returned to us, you, the customer, will need to cover the cost of shipping again if you wish for us to reship your item(s). Alternatively, you can expect to be refunded for the cost of the item(s) you ordered.

If you wish to cancel your order, contact us via email as soon as possible and you will be promptly refunded. If you wish to cancel your order after it has been shipped, you are then required to engage with our returns policy.

If you have any concerns regarding the whereabouts of your order, please email us at support@hayaaclub.com and share your order number and shipping address with us.