Refund policy

 

30-Day Return Policy

Thank you for shopping with hayaa club! We want to ensure your complete satisfaction with your purchase. Therefore, we have implemented a 30-day return policy that allows you to return eligible items within 30 days of the delivery date. Please review the following guidelines and procedures for initiating a return:

1. Eligibility: 

  • To be eligible for a return, the item should be in good condition, undamaged, free from excessive wear or signs of misuse and in resalable condition.

 

2. Initiate a Return:

  • To initiate a return, please contact our customer support team within 14 days of receiving your item(s) via email at support@hayaaclub.com.
  • In your email, include your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with detailed instructions.

 

3. Return Shipping:

  • The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • We recommend using a traceable shipping method and retaining the tracking number for your records.
  • We cannot be held responsible for items lost or damaged during return transit.
  • Items that have been returned damaged or in bad condition will not be refunded.

 

4. Return Process

  • Once we receive the returned item and verify its eligibility, we will proceed with the refund.
  • Refunds will be issued to the original payment method used during the purchase.
  • Refunds will be processed within 5 business days after we receive the returned item.

 

5. Return Deadline:

  • Please ensure that the returned items reach us within 30 days of the delivery date. Any returns received after this deadline may not be eligible for a refund.

 

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange a return and refund at no additional cost to you.

Please note that this return policy is subject to change without prior notice. We encourage you to review the policy on our website before initiating a return. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.

Thank you for choosing hayaa club. We appreciate you!